World Enterprises Import & Export Ltd T/a Next Day Bullion (Company Reg: 07257583)
It’s important to note that these terms and conditions do not affect your statutory rights. By using this website or engaging in transactions with us, you are consenting to adhere to the following terms and conditions. Please be aware that we retain the right to modify and revise the website and these terms without prior notification.
Delivery
All verified customers’ orders will be sent out the same day for free next-day delivery via Royal Mail Special delivery for orders placed before the cut-off time. All orders placed after this will be dispatched the following day for free next-day delivery via Royal Mail Special delivery.
Please see our delivery page for more information.
Payment
We accept debit/ credit card payments on orders up to £5000,00. Other payment methods include PayPal upto £350.00, and bank transfer/ cheque for unlimited amounts. Please note that pre-paid credit cards are not accepted. We can only accept payments from accounts registered in your own name. Please visit our Register/Compliance page for more information on payments and account set-up.
Placing an order
You can initiate orders through our website. Account set-up is required to place an order. It’s important to note that once an order is placed, cancellation is not feasible in accordance with the distance selling regulations. This is because of the dynamic and ever-changing nature of the precious metals market. We will actively seek payment for all orders placed.
Prices
The prices are based on the current trading rates for gold and silver, clearly visible on our website. Our website features real-time pricing, which will be locked in when you place an order. Prices can also be fixed by speaking directly with our sales team over the phone. When placing an order over the phone, you will be requested to accept our terms and conditions via email.
Kindly be aware that due to market fluctuations and availability during trading hours, if multiple orders are placed simultaneously, they may undergo price modifications. In such cases, we retain the authority to cancel any order, even if payment has already been received, and issue a complete refund.
While we aim to provide accurate product and pricing information, errors may occur. In such cases, we reserve the right to refuse or cancel orders placed for items with incorrect prices or information. If a wrong price is displayed, we will either contact you for instructions or cancel your order and notify you accordingly. Prices and availability are subject to change without notice.
Collection
Prepaid orders can be picked up from our offices once we inform you that your package is prepared for collection. Please note that collection is strictly limited to the items arranged for pickup. Please note: no stock is kept on-site at our offices. Upon collection, please ensure you have a valid Photo ID and a copy of the invoice pertaining to the items being collected.
Cancellation/ Refunds
Under the Financial Services (Distance Marketing) Regulations 2004, there exists no statutory right for returning or cancelling an order once it has been placed. This is due to the nature of the goods we provide, which are subject to fluctuations in financial markets.
Should you choose to terminate an order before it is dispatched or collected, you will incur charges for any decrease in the underlying metal price of the goods from the time of order placement to the time of termination, in addition to a termination fee. This cancellation policy covers all items whether they are pre-ordered or in stock.
We reserve the right to cancel any order at our discretion and return the funds to the customer.
ID and Fraud Prevention
Please see our ‘Register/compliance’ page for ID requirements at account set-up.
We may request identification if we are unable to verify your address through 192 or GBG. Once you provide the required documents, our Compliance Team will review them, and if they are deemed acceptable, we will proceed with your order.
Customers may be required to provide certified proof of identity to comply with anti-money laundering and fraud legislation governing our industry. For multiple orders placed on the same day, substantial orders, or if your cumulative order value is high (over £5000), our Compliance Team may request one or more forms of identification. This is necessary to adhere to HM Revenue and Customs regulations. The standard documents we typically request scans or photographs of include:
Photographic ID (passport, driver’s license or ID card), Proof of Address, dated within the last three months (e.g. utility bills or bank statements, not a mobile phone bill).
If you are a business placing orders using company or business funds, we will require additional documents such as a VAT certificate, Certificate of Incorporation, and a business bank statement to comply with our regulatory obligations.
We may use your personal information for anti-fraud checks, and such information may be shared with credit reference or fraud prevention agencies, all in accordance with the Data Protection Act of 2018. We support efforts to eliminate money laundering related to the trade of precious metals.
Data Protection
At Next Day Bullion, we are committed to safeguarding the privacy and data protection rights of our customers and website visitors. We adhere to the principles of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 when handling your personal information.
When you submit an order to us, you explicitly consent to the use of your personal data as outlined in our privacy statement. Please note that our privacy statement is subject to change, and the most recent version is always accessible on our website. Your consent pertains to the privacy statement in effect at the specific date and time when you provide your personal data and when we utilise it.
Data Protection Officer (DPO): We have appointed a Data Protection Officer responsible for overseeing data protection compliance within our organisation. World Enterprises Import & Export Ltd is registered with the Information Commissioners Office (Registration number: CSN5496231)
Force Majeure
We shall not be liable for any damages, losses, or expenses incurred as a result of a Force Majeure Event, including, but not limited to, any delay in the delivery of bullion products.
A “Force Majeure Event” shall mean any event or circumstance beyond the reasonable control of the affected party, which may include, but is not limited to, acts of God, earthquakes, floods, fires, pandemics, epidemics, acts of war, terrorist acts, government regulations, labour disputes, transportation interruptions, internet/telecommunication interruptions or any other similar event that hinders or prevents the performance of contractual obligations.
We shall make reasonable efforts to mitigate the impact of the Force Majeure Event. We will take reasonable steps to end the Force Majeure Event or complete our obligations despite it, resuming normal trading terms as soon as possible.
We shall do our utmost best to keep you informed of the progress and expected duration of the Force Majeure Event.
General Provisions
These General Provisions govern the use of our Website and any transactions or services offered therein. By accessing or using our website, you agree to abide by these terms and conditions.
Acceptance of Terms: By using our website, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with these terms, please refrain from using our website.
Eligibility: To use our website and services, you must be at least [age requirement, e.g., 18 years old] and capable of forming a legally binding contract in your jurisdiction.
Accuracy of Information: We strive to provide accurate and up-to-date information on our website. However, we do not warrant the accuracy, completeness, or reliability of any information or content on our website. Information provided is for informational purposes only and should not be construed as financial advice.
Privacy Policy: Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website, you consent to our collection and use of your information as described in the Privacy Policy.
Orders and Payments: When you place an order on our website, you agree to pay for the products or services ordered. Prices and availability are subject to change without notice. Payment methods and terms are specified on the website.
Delivery and Risk: Title and risk of loss for products purchased from our website are passed to you upon delivery to the carrier. Delivery times are estimates, and we are not responsible for delays caused by factors beyond our control.
Cancellations: Cancellations are subject to our Cancellation Policy.
Force Majeure: We are not liable for any delay or failure to perform our obligations under these terms and conditions due to events beyond our reasonable control, including but not limited to Force Majeure events as described in a separate clause above.
Intellectual Property: All content, including text, graphics, logos, images, and software, on our website is protected by intellectual property laws and is the property of our company or our licensors. You may not use, reproduce, or distribute our content without prior written consent.
Limitation of Liability: To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or products, even if we have been advised of the possibility of such damages.
Indemnification: You agree to indemnify and hold us harmless from any claims, losses, or damages, including legal fees, arising from your use of our website or any violation of these terms and conditions.
Amendments: We reserve the right to amend or modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically to stay informed of any updates.
Entire Agreement: These terms and conditions, along with any additional policies or agreements referenced herein, constitute the entire agreement between you and us regarding your use of our website and supersede any prior agreements.
If you have any questions or concerns about these terms and conditions, please contact us using the information provided on our website.
