Get all your bullion investment FAQs at Next Day Billion
How can I buy from your website?
Purchasing our products couldn’t be easier, simply browse through our online catalogue and add your items to the basket. Then checkout, just follow the on-screen prompts for account set-up. Once you have an account set up and verified with us checking out will be even faster next time.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, bank transfers, cheques and cash. Our website will provide details during the checkout/register account process. Payment limits apply. We do not accept payments over the phone.
Can I buy through my business account?
Yes, you can. Please contact us via email to request a business form.
How do I pay by bank transfer?
You will be provided with our bank details via email confirmation of your order once you’ve checked out. You can log in to your bank online, or phone your bank to immediately transfer the funds directly into our account. Please use your order number as a reference. Payment must be made within 24 hours after placing your order.
How long do I have to pay if paying by cheque?
Please arrange to get the cheque sent to us within 48 hours. Please allow a processing time for the payment to be cleared of five working days, once this has been confirmed your order will be dispatched.
What are your postage fees and delivery times?
Postage is free and delivery is guaranteed the next day by 1 pm. Payment needs to be completed before orders are dispatched. (Subject to orders placed by 1pm from a verified account)
Is my delivery insured?
Yes, all our deliveries are fully insured and tracked. You will be provided with the tracking number and delivery information once you place an order.
Do you deliver abroad?
Currently, we do not process orders for delivery outside of the UK.
Can I collect my order?
Yes, you can arrange to collect your order from our Leicester offices. Please make a note at checkout to arrange this, there is a box in the top right corner, we will contact you to make an appointment. Please note, that a third party cannot collect your order and a valid photo ID and invoice of the purchase will need to be shown. Parking is available onsite.
Can I sell to you?
Yes, we offer competitive rates for any goods that we buy. Please email us with your enquiries.
Meet & Greet?
We do offer a meet and greet service for when you would like to sell your goods. To arrange a meeting at our offices please send an email with your contact details.
When is the price fixed for my order?
The price is fixed once you complete your order. Due to the ever-changing prices of precious metals in the open markets, our online trading platform enables you to lock in the product price so any future fluctuations will not affect the price of your order. Payment must be made within in 24 hours.
Do you provide a price-match service?
The short answer to this is no. We can guarantee the best price and service period. We are also welcome to negotiate for larger volumes.
Is there VAT on gold and silver?
While most bullion items are subject to Value Added Tax (VAT) in the UK, there are specific exceptions to this rule. Effective from January 1st, 2000, investment gold is the sole category of bullion exempt from VAT. However, it’s important to note that all other bullion items, including silver, platinum and rhodium bullion in the form of bars, coins, and medallions made from various metals, are subject to the prevailing VAT rate in the UK currently at 20%. If you are VAT registered business and believe you may be able to claim your VAT back on silver bullion, then you need to seek advice from your accountant.
Why are there scratches/marks on my coins?
The core value of a bullion coin lies in the quality of the precious metal it contains and its weight. It’s important to note that most mints produce bullion with some degree of imperfection, which is especially noticeable in silver bullion. Bullion coins may exhibit minor surface imperfections, including small scratches or marks.
Why do I need to give you my ID?
The Money Laundering Regulations and the HMRC ‘Gold Rules’ for investing in gold are important regulatory guidelines and requirements in the UK that govern the buying and selling of gold, with the aim of preventing money laundering and ensuring tax compliance.
Businesses dealing in gold are required to conduct due diligence on their customers. This includes verifying the identity of customers and assessing the risk of money laundering or terrorist financing associated with a transaction.
We keep this information on file and do not send it to anyone.
